How can I place my order?
You can place your order at PEEK&PACK by Internet 24 hours a day, 7 days a week.
The ordering process is composed of 6 successive stages. Once product selection has been carried out, and the basket validated, the Customer must:
• clearly identify the products selected with the options of colors, sizes,… indicated on the www.peekandpack.com site;
• indicate the quantities requested;
• identify himself, either by entering his Customer number and password which are strictly personal to him, or by giving all the information usually requested for an inscription online;
• indicate clearly information necessary for the delivery. This relates in particular to the precise address of delivery. Indicate the selected mode of delivery;
• finally, indicate the selected mode of payment.
Once the mode of payment is selected, the Customer must proceed with payment of his order on the secure server, which will formalize the sales contract with PEEK&PACK in a firm and final manner.
What do the prices shown represent?
Our prices are posted All Tax Included.
How to know if the products are available?
Products are available within the limit of stocks available at PEEK&PACK or of stocks available with our suppliers. The availability of a product is mentioned on the product page concerned or at the shopping basket summary: for example “In stock”, “5 to 10 days” “2 to 3 weeks”. Nevertheless, availability can vary during the same day according to the level of sales. If PEEK&PACK cannot obtain an ordered product from its suppliers, we are committed to informing you as fast as posible
I made a mistake. I would like to modify or cancel my order in progress. Is this possible?
That depends on how far your order has progressed. Please contact Customer Services, with your number of order and the reference of your product(s) using the contact form, or by email: firstname.lastname@example.org.
How do I know if my order has been taken accepted?
After having confirmed your order and proceeded to pay using secure payment, an email of confirmation will be sent to you. It includes a summary of the order, the item(s), the quantity, the price of the selected products, the mode of payment and the delivery address.
Can I find the details of my order?
You have the possibility of finding the details of your order, but also of your previous orders, in your account in the section “My orders”. You can also find there your invoices and print them.
How long does it take for my order to be dispatched?
In theory, any order placed before 11h is processed the very same day. Nevertheless the preparation and processing time of an order may take longer according to articles, and require between 1 and 2 working days. As soon as your order is ready to be dispatched, you will receive an email of confirmation, from that moment, you can take into account the times given by the transporters.
Which are the means of payment accepted by PEEK&PACK?
PEEK&PACK allows you to pay online by bank card: Visa and MasterCard.
Are the payments by card really protected?
PEEK&PACK takes the security of the payments and the confidentiality of information that you give us very seriously. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission over Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via the Spanish bank, CATALUNYA CAIXA which alone receives the banking information provided on the site at the time of the payment. When you enter your bank card number to pay for your purchases, in reality you transmit your banking data directly to our bank, CATALUNYA CAIXA, which records them in its highly-protected server. This information is not forwarded by any intermediary, not even PEEK&PACK, and is not stored either by our technical service providers.
Where does PEEK&PACK deliver to?
PEEK&PACK delivers mainly to SPAIN and Europe. To know the conditions, times and costs of delivery to a specific country, please contact our Customer Services by email to email@example.com
What do I do if something is missing or damaged from my parcel?
In the event of a delivery problem with your order, contact Customer Services as quickly as possible to inform us of it, via email address firstname.lastname@example.org
4. RETURNS /CREDITS / REFUNDS
How do I return an article ordered on the site?
You have a legal right to 7 days as from the reception of the goods to announce to us your intention to return the product and your reason for this return by email to email@example.com.
As of reception of the return authorization email, you can return the chosen products, in their original packaging, accompanied by the invoice and the return sheet to the address indicated. The cost of returning the product is at your charge.
Which articles ordered on the site can be returned?
All the products on the site can be returned, except those marked to the contrary. Returned products must be intact, in a perfect state for resale, and in their original packaging. They cannot have been worn, used or to have suffered even minimum deterioration, and must be in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
Which is the deadline for returning an item?
You have a legal right to 7 days as from the reception of the goods to tell us your intention to return a product to us and the reason for this return. Once we have given you a return authorization number, you must return the item to us as soon as possible and within a maximum delay of 15 days.
What happens to my items when they are returned?
Upon reception of your return parcel and the validation by our services, you will receive a confirmation email of your item having been returned. Next PEEK&PACK will create a credit for the amount which will appear in your online account. You will also receive a confirmation email for this credit.
How does my credit note work?
Your credit note is valid for 6 months, for all brands and collections on our www.peekandpack.com site. It appears automatically in your shopping basket as soon as you have identified yourself on the site, using your email address and your password.
Can I ask for the refund of my credit note?
You can request a refund of your credit note at any time during its period of validity. PEEK&PACK is committed to refunding you by re-crediting your bank account within 30 days.
What is the policy as regards confidentiality?
We guarantee you the confidentiality of personal information you enter.
Visitors or Customers of the www.peekandpack.com site have a right, at any time, of access, modification, correction and suppression of data.
How can I offer you my ideas and suggestions?
You can share your ideas and suggestions by contacting us by email at: firstname.lastname@example.org